Frequently Asked Questions (FAQ)
How does NovaLeads extract business leads?
NovaLeads searches public business directories and maps data based on your keywords and location. Our automated crawler then parses public company websites to extract official contact emails, phone numbers, and social media handles (LinkedIn, Instagram, Facebook, Twitter/X, and TikTok).
How does the credit system work?
Credits are consumed only when a lead contains at least one verified piece of contact info (phone, email, or website). Empty or duplicated results are automatically filtered and never charged. New users receive 50 free permanent starter credits upon install.
What are the Pro subscription plans?
• Pro Monthly ($19.99/mo): 3,000 credits refreshed monthly, eligible for a 3-day free trial for new users.
• Pro Annual ($149.99/yr, $119.99 intro offer): 3,000 credits/month (36,000 credits/yr), save over 35%.
• Boost Pack ($9.99): 1,000 non-expiring permanent credits to top up anytime.
How do I export my leads?
Go to the Jobs tab in the app, select any completed search job, and tap "Export & Send". You can export clean CSV or Excel files, share via the iOS share sheet (AirDrop, Files, Mail), or send directly to any email inbox.
How do I restore my purchases on a new device?
Open NovaLeads, navigate to Settings → Support & Legal → Restore Purchases. Your Apple ID subscription and permanent credits will be automatically synced.
How do I cancel or manage my subscription?
Subscriptions are billed and managed securely through Apple StoreKit. You can manage or cancel anytime via: iPhone Settings → Your Apple ID profile → Subscriptions → NovaLeads. Subscriptions must be cancelled at least 24 hours before the renewal date.
How do I delete my account and data?
You can permanently delete your account directly from the app: go to
Profile → Settings → Delete Account, or email us at
novaleads@icloud.com. All personal data, search history, and stored leads will be permanently purged within 30 days.